Cancelling your order
You can call Customer Services on 0121 744 6786 between the working hours of 10-5pm, Monday-Saturday to arrange for a cancellation. Recently placed orders can be cancelled provided we have not picked, packed or despatched your items. If we have picked, packed or despatched your items, then we will not be able to stop the delivery process. You may, of course, return any goods you do not want, in accordance with our Returns Policy, but we will not be able to refund the outward postage costs.
Exchange or refund of goods
Within 7 days following delivery of the goods you may choose to:-
Return the unused item(s) as exact in their original condition and packaging at your own cost complete with any related accessories or booklets to: Baby Baby UK Ltd, Rear of 187-189 Stratford Road, Shirley, Solihull, West Midlands, B90 3AU. No re-delivery can take place until we have received the returned goods from you. It is your responsibility to obtain proof that the goods have been returned to us (royal mail signed for or parcel force is recommended which gives proof of date of postage and delivery tracking information). We reserve the right to refuse a refund if goods are not in an acceptable condition.
The following Furniture brands are non returnable or refundable items:Boori, East Coast, Lollipop Lane or Izziwotnot unless damaged which must be addressed in writing with photographic evidence. Cancilations on the above furniture goods will result in a 40% restocking fee
Without prejudice no refund or exchange will be given for:- toiletries, self assesmbly furniture once fully or partially assembled, curtains and bedding once removed from packaging. We advise measurments are taken of furniture/windows.
Return of Damaged goods
Any faulty items must be returned to us via obtaining a valid RMA number from firstname.lastname@example.org. If the item is under one month old we will arrange for the collection, the item being returned must be well packed in the original packaging, (we strongly advise all original packaging is kept for upto 2 months). Items not securely packaged or boxed will under no circumstances be accepted. Once the goods have been inspected by the respective manufacturer we will arrange for the repair or replacement, we beleive the decision lies with with the manufacturer and will abide by the decision of the respective manufacturer. If the fault is found to be due to normal wear and tear, misuse or accidental damage you will be responsible for meeting the full cost of repair and the shipping charges. If upon inspection we are told by the respective manufacturer goods are not faulty or damged we reserve the right to refuse a refund and/or charge a restocking fee of upto 40%.
Under the distance selling regulations set by the OFT we will refund within 30 days any sum that has been paid by you or debited from your credit card for goods. We reserve the right to charge a re-stocking fee of upto 40% and any other costs we incure in connection with the return of the goods.
Baby Baby UK Ltd offers a 6 month warranty on all pushchairs excluding Bugaboo who offer a 2 year warranty, Stokke and Phil & Teds who offer a 1 year warranty. The warranty commences from the day of delivery and we advise all original packaging is kept.
Baby Baby UK Ltd strongly advise a full demonstration of all products. We cannot be held responsible for any damages as a result of incorrect assembly or mis-handling the product during assembly. Any replacement parts/components required as a result of this will be chargeable as advised by the respective supplier.
For any faulty items, we will, where possible try and remedy the issue as quickly as possible with the least amount of disruption to our customers. In most cases, we try to diagnose the problem over the phone with the help of email photo's. From here we can often get the manufacturer to approve a repair/replacement and subsequently offer a solution which will mean the minimum amount of time without your product. We often operate on drop and pickup schedule so you are not left without your buggy for example. We know, as new parents ourselves, how important your buggy is and we try to make resolving any issues as stressless as possible.