We are working hard to ensure you receive the best possible service. At this unprecedented time your order may unfortunately take longer than usual to reach you as our delivery partners experience delays. Once your order is out for delivery, our delivery partner will keep you updated on its progress, so keep an eye out for an email or text message. Please note that at the present time, our delivery partner is taking steps to avoid contact when delivering to customers. If no safe place is available or a signature is required, they will knock on the door, place your delivery on your doorstep and step back. When you answer they will ask for your name to ensure a safe delivery, but will not ask you to sign using a handheld device.
Our Customer Service team are experiencing a high volume of calls and emails at this time. Please be assured our team are working hard to answer all current queries and we thank you for your patience and understanding.
When you are contacting us with a question whether that be about an order you have made or are requiring specialist help before deciding on a product, please expect that there may be a small delay in receiving a response.
Getting in touch
The best way to contact us is by sending an email or by requesting a callback and a member of our team will respond to your request as soon as possible.
Tel: 0800 1 223 023
Booking in-store appointments, request a callback or send us a message: CLICK HERE
Frequently asked questions
Can I still place an order?
Yes, the site is accepting orders as normal.
When should I expect my delivery?
Before adding an item to your basket there will be an estimated delivery time on the product page. If the item you are wanting to purchase states “Next Working Day Delivery” you can rest assured, DPD are currently running at a 95% successful delivery rate. For all other items that are not available for next working day delivery, these timescales are not set in stone and are subject to change due to the ever-changing climate. If there are any delays you will be notified via email. We appreciate your patience regarding these circumstances.
Where is my order?
We are currently aiming to have your order delivered to you in the estimated time scale given upon ordering. With the current climate this can be delayed depending on the product you have ordered. We are being incredibly transparent with all our customers if these delays do occur and work hard to minimize any delays.