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Welcome to www.babybabyonline.co.uk. We sell our products to you subject to the terms and conditions listed here. Please read them carefully before using the website. By using the website, you signify your agreement to be bound by these terms and conditions.

Product display
We have made every effort to display the products featured as accurately as possible. However, the colours we use, as well as the display and colour capabilities of your particular computer monitor, may greatly affect the colours you actually see on the screen. Baby Baby UK Ltd cannot be held responsible for any limitations of your monitor and cannot guarantee that your monitor's display of any colour, texture, or detail of merchandise will be accurate / the same as the actual product.

Website errors
We endeavour to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologise if erroneous information is reflected in merchandise price or item availability. We try to ensure that all pricing on the website is accurate, but occasionally an error may occur and goods may be incorrectly priced. If we discover that a pricing error has been made, we reserve the right to suspend your order and contact you to ask whether you wish continue with the order at the correct price. We will not be obliged to supply goods at the incorrect price. We present our content 'as is' and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.

Website access
Given the unpredictability of technology and the online environment, Baby Baby UK Ltd does not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction. As a visitor to, and user of this website, you must assume full responsibility for any costs associated with the servicing of equipment employed in connection with your use of our site. In effect, you agree that your access will be subject to these terms and conditions and that such access is undertaken at your own risk. Baby Baby UK Ltd shall not be liable for damages or losses of any kind which you may incur from your use of or inability to access this site.

Third party links
To provide a greater range of goods, we may provide links to other websites or resources for you to access if you so wish. You acknowledge and agree that, as you have chosen to click on the link, Baby Baby UK Ltd is not liable in respect of the use of these websites or resources.

Your account
If you use the website, it is your responsibility to ensure the confidentiality of your account and password and that no unauthorised persons have access to them. You agree to accept responsibility for all activities that occur under your account or password. You should let us know immediately if you believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
Please ensure that your personal details are up-to-date and inform us immediately of any changes to the information that you provided when registering.
Baby Baby UK Ltd reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, you will not be charged.

Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
We present our content 'as is' and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.

Pricing and Availability
All prices include VAT. We endeavour to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologise if erroneous information is reflected in merchandise price or item availability.
If a pricing error has been made, we reserve the right to suspend your order and contact you to ask whether you wish to continue with the order at the correct price.
We will not be obliged to supply goods at the incorrect price
Once your order has been placed you will receive an email to confirm we have received you order. This confirmation e-mail is a confirmation we have received your order and not a guarantee of stock availability. 

Delivery
Orders placed with a total value upto £75 will be subject to a delivery charge of £5. All orders over £75 will be deliviered free of charge.

. This does not apply to furniture which is subject to separate shipping costs.

The goods you order will be delivered between 9am and 5pm to the address you provide when placing your order.
Estimated delivery times as detailed on the product information are subject to change without prior notice. You will be informed of any changes in writing and have the right to cancel the order should you so wish.
Delivery for the following brands of furniture can take between 2-6 weeks from date of ordering; East Coast, Lollipop Lane or Izziwotnot. The respective company will contact you to organise a suitable delivery and assembly date (if assembly is required) Please note a deposit of 40% of the total value of the sale is non refundable on these orders if cancelled. We also reserve the right to charge a 40% re-stocking fee should the goods be returned.
Payment Options
We accept all major credit/debit cards for payment.
If your credit card is rejected by our online payment processing systems, please double-check that all the details you entered on the website were correct. Your name and address details must match the card-holder address details held by your card issuer. If the problem persists, please contact your credit card provider.

Cancelling Your Order
You can call Customer Services on 0121 744 6786 between the working hours of 10-5pm, Monday-Saturday to arrange for a cancellation. Recently placed orders can be cancelled provided we have not picked, packed or dispatched your items. If we have picked, packed or dispatched your items, then we will not be able to stop the delivery process. You may, of course, return any goods you do not want, in accordance with our Returns Policy, but we will not be able to refund the outward postage costs.

Exchange or refund of goods
 
Within 7 days following delivery of the goods you may choose to:-
Return the unused item(s) as exact in their original condition and packaging at your own cost complete with any related accessories or booklets to: Baby Baby UK Ltd, Rear of 187-189 Stratford Road, Shirley, Solihull, West Midlands, B90 3AU. No re-delivery can take place until we have received the returned goods from you.  It is your responsibility to obtain proof that the goods have been returned to us (royal mail signed for or parcel force is recommended which gives proof of date of postage and delivery tracking information). We reserve the right to refuse a refund if goods are not in an acceptable condition, in that, the packaging and the goods there in are in the exact same condition as when they were delivered to you.  When returning goods, please do not apply coloured tape over the packaging and only use clear tape. Where possible please package the goods up to protect them in transit back to us.
The following Furniture brands are non returnable or refundable items: Boori, BabyStyle, Mamas and Papas unless damaged which must be addressed in writing with photographic evidence. Cancelations on the above furniture goods will result in a 40% restocking fee. This fee is what our suppliers charge for order cancellation after the goods have been picked, Packed or Shipped.
Without prejudice no refund or exchange will be given for:-self assembly furniture once fully or partially assembled, curtains and bedding once removed from packaging. We advise measurements are taken of furniture/windows.

Return of Damaged goods
 
Any faulty items must be returned to us via obtaining a valid RMA number from info@babybabyonline.co.uk. If the item is under one month old we will arrange for the collection, the item being returned must be well packed in the original packaging, (we strongly advise all original packaging is kept for upto 2 months). Items not securely packaged or boxed will under no circumstances be accepted.   Once the goods have been inspected by the respective manufacturer we will arrange for the repair or replacement, we beleive the decision lies with with the manufacturer and will abide by the decision of the respective manufacturer.   If the fault is not found to be due to normal wear and tear, misuse or accidental damage you will be responsible for meeting the full cost of repair and the shipping charges.  If upon inspection we are told by the respective manufacturer goods are not faulty or damaged we reserve the right to refuse a refund and/or charge a restocking fee of upto 40%.

Refunds
 
Under the distance selling regulations set by the OFT we will refund within 30 days any sum that has been paid by you or debited from your credit card for goods. We reserve the right to charge a re-stocking fee of upto 40% and any other costs we incure in connection with the return of the goods. 

Warranty 
Baby Baby UK Ltd offers a minimum 12 month warranty on all pushchairs, some brands offer a longer warranty period and these include Britax, Bugaboo and iCandy.  The warranty commences from the day of delivery and we advise all original packaging is kept. 
Baby Baby UK Ltd strongly advise a full demonstration of all products.  We cannot be held responsible for any damages as a result of incorrect assembly or mis-handling the product during assembly.  Any replacement parts/components required as a result of this will be chargeable as advised by the respective supplier.   

For any faulty items, we will, where possible try and remedy the issue as quickly as possible with the least amount of disruption to our customers. In most cases, we try to diagnose the problem over the phone with the help of email photo's. From here we can often get the manufacturer to approve a repair/replacement and subsequently offer a solution which will mean the minimum amount of time without your product. We often operate on drop and pickup schedule so you are not left without your buggy for example. We know, as new parents ourselves, how important your buggy is and we try to make resolving any issues as stressless as possible.
Waiver
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. Except as specifically stated on this Web site, to the fullest extent permitted at law, neither www.usc.co.uk nor any of its agents, directors, employees or other representatives will be liable for damages arising out of or in connection with use of this website. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, www.babybabyonlineco.uk does not limit its liabilities for death or personal injury to the extent only that it arises as a result of the negligence of www.babybabyonline.co.uk, its agents, directors, employees or other representatives
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