Delivery and Returns Policy

Delivery Policy

We offer free delivery for all orders over £75 in value to anywhere on mainland UK (Zone A). Free Delivery excludes furniture orders that are delivered direct from the manufacturer unless otherwise stated in the product description. 

Zone A includes England, Wales and parts of Scotland, excluding Highlands and Islands. This includes all postcodes not mentioned in Zones B and C that are on the UK mainland.

Delivery Charges for Non mainland UK orders. * Delivery charges vary depending on the delivery postcode zone. Please see details below:

Delivery Charges - Zone B 

Zone B delivery charges are £5.00 for all postal items and £10 per box for all other orders. Zone B includes Highlands and Islands of Scotland. Postcodes IV, HS, KA27-28, KW, PA20-78, PH30-44, PH49-50, ZE.

Delivery Charges - Zone C

Zone C delivery charges are £5.00 for all postal items and £10 per box for all other orders. Zone C includes Northern Ireland, Isle of Man, Isle of Wight and Isles of Scilly. Postcodes BT, IM, TR21-25

For all deliveries outside the above zones please call our shop on +44 121 7446786 or email us at info@babybabyonline.co.uk for an individual price quote.

Returns Policy

Within 7 days following delivery of the goods you may choose to:-

Return the unused item(s) as exact in their original condition and packaging at your own cost complete with any related accessories or booklets to: Baby Baby UK Ltd, Rear of 187-189 Stratford Road, Shirley, Solihull, West Midlands, B90 3AU. No re-delivery can take place until we have received the returned goods from you.  It is your responsibility to obtain proof that the goods have been returned to us (royal mail signed for or parcel force is recommended which gives proof of date of postage and delivery tracking information). We reserve the right to refuse a refund if goods are not in an acceptable condition, in that, the packaging and the goods there in are in the exact same condition as when they were delivered to you.  When returning goods, please do not apply coloured tape over the packaging and only use clear tape. Where possible please package the goods up to protect them in transit back to us.

The following Furniture brands are non returnable or refundable items: Boori, BabyStyle, Mamas and Papas unless damaged which must be addressed in writing with photographic evidence. Cancelations on the above furniture goods will result in a 40% restocking fee. This fee is what our suppliers charge for order cancellation after the goods have been picked, Packed or Shipped.

Without prejudice no refund or exchange will be given for:-self assembly furniture once fully or partially assembled, curtains and bedding once removed from packaging. We advise measurements are taken of furniture/windows.