Payments can be made online using all major credit and debit cards, PayPal or by using our FlexiPay system for payment plans.
Please find the link below detailing how our FlexiPay service can be requested.
Additionally, if you are visiting us in store, payments can be made by cash.
If you require for your order to be cancelled, please contact a member of our Sales Team at the earliest opportunity, either via telephone or email.
Please note, we are unable to cancel any orders that have already been dispatched.
Orders can be placed online or with one of our advisers at our Shirley Showroom.
We are currently unable to process orders over the telephone.
Our confirmation emails are automatically generated as soon as an order has been placed. We kindly ask our customers to check their spam/junk folders also.
If you are still unable to locate your confirmation email, please contact our Sales Team.
Should you have your eye on a range of products and accessories which are not currently included in one of our bundles, you can simply forward a quote to our Sales Team.
Add your favourite and requested items to our quote builder and click submit for a personalised quotation. We aim to respond to all requests within 24 hours.
Please contact the Sales Team at the earliest opportunity, and they will advise whether you will be able to add to your order.
To request an invoice please email email@example.com.
Next Day Delivery - Items marked as 'Next Day Delivery' will be delivered the following day, between 8am-6pm, if ordered before 14:45pm.
Standard Delivery - We aim to deliver all other items within 5-7 working days.
Pre-Order Delivery - Any items that are being pre-ordered will have an estimated delivery date on the product page.
We advise customers to provide us with a mobile number when placing an order which will be used by our courier to send you an SMS message on the morning of delivery estimating a 1-hour window for your delivery.
Please note deliveries are between 8am to 6pm and the hour slot cannot be chosen.
Please find a link below outlining how our delivery charges are calculated.
If you require for your delivery address to be updated, please contact the Sales Team at the earliest opportunity.
Please note once orders have been dispatched, we are unable to update your delivery address.
If your order has not arrived by 18:00pm on the delivery date provided, please contact the Sales Team.
Our Collect In-Store Service is available on all items from our Shirley Showroom. Once payment has been confirmed, please call the sales team on 0800 1223 023 to confirm your collection date.
No, unfortunately we are unable to ship outside of the UK mainland.
We understand that is it difficult to decide on your purchase just from an image. To help you, we do offer in-store consultations at our Shirley Showroom.
Please submit a consultation request using the below link:
Yes, most of our products are available for demonstration. However, please note this is subject to availability.
Unfortunately, we are unable to provide a fitting/installation service. However, product guides are supplied with most products.
Our showroom is currently open for booked consultations; Monday-Saturday, 9am-5pm.
We can price match if you find an identical item for less with another UK retailer. Terms and conditions apply. To enquire about our price matching service, please email firstname.lastname@example.org.
We now have a fantastic FlexiPay system for customers who would like to spread out their payments. Please find a link below outlining how this service can be requested.