Premium Pushchairs, Prams, Car Seats & Nursery Furniture
Free Delivery* With 1 Hour Time Slot
Covid-19 Update
4.8/5 Customer Rating

Help & Contact

Please select the subject below and click for more information.
  • How do I cancel my order?

    If you require for your order to be cancelled, please contact the Sales Team at the earliest opportunity.

    Please note we are unable to cancel any orders which have already been dispatched. 

  • Why have I not received confirmation of my order?

    Confirmation emails are automatically generated as soon as an order has been placed. Please check your spam/junk folder. If you are still unable to locate your confirmation email, please contact the Sales Team.

  • How do I submit a quote?

    Should you have your eye on a range of products and accessories which are not currently included in one of our bundles, you can simply forward a quote to our Sales Team.

    Add your favourite and requested items to our quote builder and click submit for a personalised quotation. We aim to respond to all requests within 24 hours.

  • Will I be provided with a delivery time slot?

    We advise customers to provide us with a mobile number when placing an order which will be used by our courier to send you an SMS message on the morning of delivery estimating a 1-hour window for your delivery. 

    Please note deliveries are between 8am to 6pm and the hour slot cannot be chosen.

  • Am I able to collect my order?

    Our Collect In-Store Service is available on all items from our Shirley Showroom. Once payment has been confirmed, please call the sales team on 0800 1223 023 to confirm your collection date. 

  • Can we book an instore personal consultation?

    Yes, you can book a consultation with one of our friendly BabyBabyOnline advisers at our Shirley Showroom. Please submit a consultation request using the link below.

    https://www.babybabyonline.co.uk/book-a-personal-consultation-i25

  • Do you offer a price match service?

    We can price match if you find an identical item for less with another UK retailer. Terms and conditions apply. To enquire about our price matching service, please email sales@babybabyonline.co.uk. 

  • Can I pay for my order in instalments?

    We now have a fantastic FlexiPay system for customers who would like to spread out their payments. Please find a link below outlining how this service can be requested.

    https://www.babybabyonline.co.uk/flexipay-i21

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