How do I return unwanted items?
At BabyBabyOnline, we understand that from time to time, you may purchase a product that doesn't quite fit your requirements. That's why our customers are able to return unwanted items within 14 days of receipt of goods. Unused item(s) must be returned in their original condition and packaging with any related accessories or booklets. All returns must include a returns form, which you can find here.
To return your items, you may either send the goods back via your own courier (we'd recommend Royal Mail Recorded or ParcelForce to obtain proof of postage with tracking information) to BabyBabyOnline Returns, Rear of 187-189 Stratford Rd, Shirley, Solihull, West Midlands, B90 3AU.
Alternatively, you may use our DPD collection service, which is £12.50 per parcel. To organise a return, contact our team on firstname.lastname@example.org
I've received the incorrect items
Our team take every step to ensure your purchase goes smoothly. If you happen to receive an incorrect item, please contact our sales team with images and we'll try to resolve the matter for you as soon as we can. Please note on such occasions, re-delivery can only take place once we have received the goods back from you. Please ensure you obtain proof of postage that the goods have been returned to us.
Are any products non-refundable?
The following Furniture brands are non returnable or refundable items:
- Mamas and Papas
The only exception to this is if the items were delivered damaged, which must be communicated in writing to our sales team with photographic evidence. Cancellations on the above furniture goods will result in a 40% restocking fee (as listed by manufacturers terms & conditions)
Without prejudice, no refund or exchange will be given for:- self assembly furniture once fully or partially assembled, curtains and bedding once removed from packaging. We advise measurements are taken of furniture/windows.
We reserve the right to refuse a refund if goods are not in an acceptable condition, in that, the packaging and the goods there in are in the exact same condition as when they were delivered to you. When returning goods, please do not apply coloured tape over the packaging and only use clear tape. Where possible please package the goods up to protect them in transit back to us.
How long will it take to receive my refund?
We aim to process refunds within 3 working days of receiving your items, although often it is quicker than this. If our collection service is used, the charge will be deducted from your refund. Refunds are processed to your original method of payment.